Terms & Conditions

Last updated: 27 August 2026

These terms govern any booking made directly with Blue Hill Hotel through this website, by phone, or by WhatsApp. By completing a booking, you agree to them.

1. Bookings and room holds

A booking is created the moment you submit your details — this reserves a specific room for your dates, but it is not yet confirmed. It becomes a confirmed reservation only once payment is verified, either automatically through our card/Mobile Money payment provider, or manually by our front desk for a Mobile Money transfer. If payment is not received within the hold window shown at checkout, the hold is released automatically and the room becomes available to other guests.

2. Rates and payment

All rates are quoted and charged in Ghana Cedis (GHS). Figures shown in US Dollars elsewhere on this site are indicative only, calculated at a display rate that is not the rate you are charged. You may pay by card, Mobile Money, bank transfer, or USSD through our payment provider, or by sending a Mobile Money transfer directly and having it confirmed by our front desk. Full payment is required to guarantee a reservation; a partially paid booking is not treated as confirmed and is reviewed by staff before being finalised.

3. Cancellations

Free cancellation up to 48 hours before check-in. Within 48 hours, cancellations are handled case by case by the front desk.

If a booking is cancelled after payment has been received, any refund is handled case by case by the front desk and is not automatic.

4. Check-in and check-out

Check-in is from 14:00; check-out is by 12:00. Early check-in or late check-out may be possible on request, subject to availability, and is arranged directly with the front desk rather than through this website.

5. Identification and guest conduct

Guests may be asked to present valid identification at check-in. The hotel reserves the right to refuse or end a stay, without refund, in cases of abusive behaviour, damage to property, or activity that endangers other guests or staff.

6. Liability

The hotel takes reasonable care of guests and their belongings but is not liable for loss, theft, or damage to personal property except where caused by our negligence, or to the extent liability cannot lawfully be excluded under the laws of Ghana.

7. Changes to these terms

We may update these terms from time to time to reflect changes in how the hotel or this website operates. The version in effect at the time you make a booking is the one that applies to it.

8. Governing law

These terms are governed by the laws of the Republic of Ghana.

9. Contact

Blue Hill Hotel, Kambali Road, Wa, Upper West Region, Ghana
054 332 8841