Privacy Policy

Last updated: 27 August 2026

This page explains what information we collect when you book a room through this website, why we collect it, and who else sees it.

1. What we collect

When you make a booking, we collect:

• Your name, phone number, and (if you provide it) email address
• Your stay dates, number of guests, and any special requests you type in
• Which payment method you chose, and whether payment was received

We never see or store your card details. When you pay by card, Mobile Money, bank, or USSD through the “Pay now” option, that payment is handled entirely on our payment provider Paystack’s own secure page — it never passes through this website or our servers.

2. How we use it

We use this information to:

• Hold your room and confirm your reservation
• Contact you about your booking by phone, WhatsApp, or email
• Send a booking confirmation and, where relevant, Mobile Money payment instructions
• Look up your booking if you contact us to check, change, or cancel it

We do not use your information for advertising, and we do not sell it to anyone.

3. Who we share it with

A small number of service providers process data on our behalf, only as needed to run the booking system:

• Paystack — processes card, Mobile Money, and bank payments
• Supabase — securely hosts our booking database
• Resend — delivers booking confirmation emails

None of these providers may use your information for their own purposes — they only process it to help deliver the service you asked for.

4. Cookies and tracking

This website does not use advertising or analytics cookies to track you. The only browser storage used is a temporary login session for hotel staff signing into the admin system — this has nothing to do with guests browsing or booking. Fonts and, if shown, a map on this site are loaded from Google, which may see that your browser requested them.

5. How long we keep it

Booking records are kept for as long as reasonably needed for accounting, dispute resolution, and legal record-keeping, and are not kept indefinitely for any other purpose.

6. Your rights

You can ask us what information we hold about a booking, ask us to correct it, or ask us to delete it once it is no longer needed for the reasons above. Contact us using the details below.

7. Security

Your booking data is stored in a database with access controls that ensure staff can only see the bookings they are authorised to see, and that no guest can see another guest’s booking. All traffic to this site is encrypted.

8. Contact

Questions about this policy, or a request about your data, can be sent to:
Blue Hill Hotel, Kambali Road, Wa, Upper West Region, Ghana
054 332 8841